Quality policy

Camper Park Playas de Luz is dedicated to offering a unique experience in our sector, where safety, cleanliness and hospitality are paramount. This quality policy guarantees the continuous improvement of our services, seeking to exceed the expectations of our customers.

COMMITMENT TO QUALITY

Quality is fundamental to our philosophy. Each customer is unique and, therefore, we are committed to:

Listening to our customers: We value the opinions and suggestions of our visitors through surveys and open communication channels, allowing us to understand their needs and continuously improve our service.
Staff training: A well-trained team is key to offering a quality service, with friendliness and professionalism.
Facilities Maintenance: We ensure that our facilities are kept in optimal condition.
Environmental Sustainability: We adopt sustainable practices to minimise our environmental impact.

QUALITY OBJECTIVES

In order to meet our commitments, we set the following objectives:

Customer Satisfaction: We aim to maintain a customer satisfaction rating of 90% or higher.
Continuous Improvement: We regularly evaluate our services and incorporate new innovations into them.
Eco-efficiency: We seek to reduce water and energy consumption and increase our recycling rate.
Quality of Services: We will evaluate the quality of our services to maintain a minimum score of 4 out of 5 in user reviews.

SERVICES AND EXPERIENCES

Camper Park Playas de Luz offers a variety of services to meet the needs of our customers:

Quality Accommodation: We have comfortable and well-equipped pitches to guarantee a pleasant stay.
Communal facilities: We offer facilities such as toilets, showers, laundry and swimming pool, prioritising their cleanliness and maintenance.
Personalised Customer Service: Our team is always available to provide assistance, ensuring that every customer feels valued.

EVALUATION AND CONTINUOUS IMPROVEMENT

Quality management encompasses a continuous evaluation of our service:

Internal Audits: We will conduct periodic audits to review the effectiveness of the service provided.
Customer Satisfaction Analysis: We will use data analysis tools to assess customer satisfaction and feedback.
Supplier Review: We regularly evaluate our suppliers, ensuring that they meet our quality standards.
Ongoing training: We will promote training programmes to keep our staff up to date with best practices.

COMMITMENT OF ALL...

The quality policy is a shared responsibility of all team members. We encourage:

Teamwork: We foster a collaborative environment where everyone can contribute ideas to improve the customer experience.
Recognition and Rewards: We implemented a recognition system for outstanding employees in meeting quality standards.
Shared Responsibility: Each member is responsible for identifying areas for improvement and actively contributing to the fulfilment of our quality policy.

CONCLUSION

Camper Park Playas de Luz is committed to providing exceptional service through customer satisfaction, respect for the environment and continuous improvement. Our aim is to establish a benchmark in the sector of motorhome overnight areas, where quality is an integral part of our identity, ensuring that our customers enjoy themselves.